Appliance Distributors Unlimited

Krystal George Baltimore Store

Dear Tom Oliff:

I wanted to take a moment to write to you about my recent experience with your company & your expert employees.

The reason I contacted ADU to begin with is that I had a friend, who passed away, who was an ADU employee – Fred Richer.

I was pleasantly surprised by your lovely showroom, but it was Krystal George who led me to the final sale.  I knew the minute I met her that I would buy from ADU.

With her expert guidance, I decided to purchase the GE Cafe line for ovens, microwave & dishwasher.  The Cafe refrigerator became a problem due to my tight kitchen fit.  Krystal worked hard and long to locate me several alternatives that would coordinate with the Cafe line.

I am an educated consumer, who does her homework.  Krystal is so knowledgeable…well beyond her years.  There was no question (and I had many) that she could not answer.  She presented me with options over & over, til I decided on a GE refrigerator.  She also organized a price match with Bray & Scraff, which I noticed.  That led me to drive right over and cut a check.  The savings allowed me to buy the 4-year extension of warranty.  I am thrilled!!

Delivery was arranged for exactly when I requested.  I have never seen the care and expertise that Robert & Eddie showed in any other delivery.  Mine is a tight kitchen fit.  They installed, tested & educated me as to care & operations of my new appliances.  They were patient beyond my expectations.  They also helped point out a dent from the warehouse on the fridge.  It was returned & I had a new one in less than 48 hours.  No one thing in my house, with very narrow egresses, was nicked or damaged.  Robert & Eddie are the BEST!!

It is apparent that you know how to hire, train & retain great employees.  I have already referred Krystal to a friend and will do the same again and again.

Thanks so much.!  I’m a happy girl.

Sincerely,

Daria C. Malan