July 26, 2013
Krystal George Baltimore Store
Dear Tom Oliff:
I wanted to take a moment to write to you about my recent experience with your company & your expert employees.
The reason I contacted ADU to begin with is that I had a friend, who passed away, who was an ADU employee – Fred Richer.
I was pleasantly surprised by your lovely showroom, but it was Krystal George who led me to the final sale. I knew the minute I met her that I would buy from ADU.
With her expert guidance, I decided to purchase the GE Cafe line for ovens, microwave & dishwasher. The Cafe refrigerator became a problem due to my tight kitchen fit. Krystal worked hard and long to locate me several alternatives that would coordinate with the Cafe line.
I am an educated consumer, who does her homework. Krystal is so knowledgeable…well beyond her years. There was no question (and I had many) that she could not answer. She presented me with options over & over, til I decided on a GE refrigerator. She also organized a price match with Bray & Scraff, which I noticed. That led me to drive right over and cut a check. The savings allowed me to buy the 4-year extension of warranty. I am thrilled!!
Delivery was arranged for exactly when I requested. I have never seen the care and expertise that Robert & Eddie showed in any other delivery. Mine is a tight kitchen fit. They installed, tested & educated me as to care & operations of my new appliances. They were patient beyond my expectations. They also helped point out a dent from the warehouse on the fridge. It was returned & I had a new one in less than 48 hours. No one thing in my house, with very narrow egresses, was nicked or damaged. Robert & Eddie are the BEST!!
It is apparent that you know how to hire, train & retain great employees. I have already referred Krystal to a friend and will do the same again and again.
Thanks so much.! I’m a happy girl.
Daria C. Malan