September 26, 2013
Max Siyal, Chantilly Showroom
I want to compliment you on your support and professionalism with regard to our order #70449.
We were challenged by a number of problems that you were able to resolve with great sincerity and professionalism. At no time were you without an understanding of the most important law of successful salesmanship and that is support your customer in all cases.
From the customers point of view, I can say that the delivery of our equipment was not ADU’s best example of customer service and customer support. If it was not for your support I could have easily returned every piece of equipment. You made the difference. You listened, you understood the issue, you were able to logically look at the facts and respond accordingly.
I will recommend you for anyone that is considering the purchase of equipment and appliances.